© 2018 by Decor For Your Floor

Phone us on 01440 709328

Haverhill, England

CUSTOMER CARE

For over 25 years we have been supplying and creating specialist matting for domestic and commercial use. We always endeavour to please every one of our customers by providing the best quality products and the best customer care possible. If you have a query about an item, placing an order or if you have noticed a problem once placing your order, we will do our best to help you. You can contact us via phone or email and we will get back to you within 2 working days. 

 

If you have any queries about a product or if it is the right option for you, please do not hesitate to contact us and we will be able to assist you in getting the perfect product for you needs. 

PAYMENT METHODS


- PAYPAL 

MAT COLOUR DIFFERENCES

Our coir mats are 100% natural products and for this reason there may well be slight colour variations on different mats and different batches of mats.

Different screens e.g. laptops, PC monitors, tablets or smartphones render images differently and colours can vary slightly. Therefore, we have to state that product images on our website are for illustrative purposes only and although every effort is made to display colours accurately (like ensuring photographs of products are taken in natural light), we cannot guarantee that your device's display will be a hundred percent accurate.

Therefore, the colour of the mat you receive may vary slightly from the images on the website.

If colour matching or continuity is vital, please contact us before or during ordering and we will make every effort to assist.

TERMS & CONDITIONS

  1. This website, its Terms and Conditions and all contracts placed are governed by and construed in accordance with English law. Anybody who accesses the website from outside the UK is responsible for compliance with their local laws and tax regulations.

  2. By clicking on the "Buy" or "Secure Checkout" buttons to submit your Order in the Checkout, you are offering to purchase goods at the stated price, subject to these Terms and Conditions. If goods are wrongly priced in error we will contact you to confirm that you wish to proceed at the correct price.

  3. All prices are quoted in GBP / Pounds Sterling and are inclusive of VAT at the current rate. Delivery within the mainland UK will be at the rate indicated. Highlands and Islands will attract a surcharge, applied at checkout. For overseas orders, please contact us.

  4. Ready-made and PVC backed coir mats are dispatched within 3 working days. In the event of a delay, we shall aim to inform you as soon as possible. We are not liable for costs incurred by delays caused by the delivery process. For faster turnaround times please contact us.

  5. Should your order be time critical, please contact us at the time of ordering to obtain an actual date of delivery.

  6. A binding contract is formed only when you receive confirmation from us that your order has been accepted. You may cancel the order entirely or partially if you discover on receipt that any items ordered are not as described and we shall endeavour to replace those items with others. If we are unable to satisfy you, we shall refund the appropriate costs, once goods are returned to us at your cost.

  7. Regrettably, we are unable to refund any items that have been created to your own specification, including printed items.

  8. Images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately (like ensuring photographs of products are taken in natural light), we cannot guarantee that your device's display will accurately reflect the actual 'real world' colour of the products. If colour matching or continuity is vital, please contact us before ordering and we will make every effort to assist.

  9. All personal details entered into our Checkout are protected by a 256bit SSL Secure Certificate provided by COMODO - we do not handle any payment details whatsoever, your payment is solely processed by PayPal for your security and total peace of mind. Your payment details are not even seen by us and therefore can never be revealed to any third party even accidentally or via cybercrime.

  10. From time to time for security reasons we may contact you after you have ordered to confirm your details along with the delivery address - we will never ask for your payment details.

  11. All measurements are approximate and are indicative only. Where size is critical we will measure and advise if asked - please be aware of this.

  12. Any details that you enter into our website will be stored by us, for the sole purpose of processing your order and for our own marketing purposes. These details will remain confidential and will never be issued to any third parties unless required to do so by law.

  13. By giving us your email address you consent to us contacting you in the future with relevant offers. We hate spam... so we will never sell or make available your email address to anyone outside of our company. You can contact us anytime to stop marketing emails being sent or you can remove yourself from our mailing list by clicking the 'remove' link at the bottom of any mailers sent to you.

  14. We reserve the right to refuse to accept any order without giving any reason for our decision.

  15. We reserve the right not personalise mats with expletives or with anything material we deem may incite hatred of a race, religion or sexual orientation under The Racial and Religious Hatred Act 2006 (c.1).

  16. We do not accept any liability for loss incurred as a result of any order placed whatsoever.

  17. If an item has been damaged in transit, compensation will have to be pursued directly with the courier service used. We will do all we can to assist with any recovery but will not be liable for any loss.

  18. We can ship goods abroad for an additional shipping fee, please contact us to obtain a quote.

  19. If any provision of these Terms and Conditions is held to be unlawful, void or unenforceable, that provision shall be regarded as having been removed and the remaining provisions shall remain in full force and effect.

  20. These Terms and Conditions may be amended at any time at our sole discretion without notice.

PRIVACY POLICY

Who we are

Our website address is https://decorforyourfloor.co.uk

 

What personal data we collect and why we collect it

 

Basic Identification & Contact Information

 

We collect basic information, such as your name and contact details. This information is used to process your order, deliver goods and services to you, process payments and communicate with you about the status of your order.

 

If you contact us with a comment, question or complain, we'll ask for information that identifies you. We need this information to respond to you as quickly as possible. Feedback may be used anonymously to improve our services.

 

Comments

 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

 

If you upload images to the website, such images shall only be used for the purpose of printing the item(s) purchased. From time to time we photograph our products however we never photograph any items of personnel without written permission only wording.

 

Financial Information

 

All financial information, including credit card details, are used to obtain payments for goods and services you have purchased from us. This information is never actually received by us. The page where you provide this information is controlled by our service provider, PayPal. Such information is automatically encrypted and later decrypted for use. It never touches our system.

 

Cookies

 

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

 

Articles on this site may include embedded content (e.g. videos, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Whom we share your data with

 

Any details that you enter into our website will be stored by us, for the sole purpose of processing your order and for our own marketing purposes. These details will remain confidential and will never be issued to any third parties unless required to do so by law. We may share your data with our sister companies or other companies if required to help us process data, host our digital channels, process payments, send communications, fulfil orders, or provide us or you with services.

 

Information volunteered by you for a particular purpose will be used solely for such purpose you have provided it for.

 

How long we retain your data

 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. At any time you may review or update the personally identifiable information that we hold about you, by contacting us a sales@decorforyourfloor.com.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional Information

We may update this policy from time to time. We'll post the new policy here. This policy was last updated on 23 May 2018.