RETURN & EXCHANGE POLICY
SHIPPING POLICY
If you have changed your mind about your purchase, please let us know within 2 hours of placing the order, if not the order may have already been shipped or printed. If you're dissatisfied with a product due to damage or quality please let us know within 14 days of the order being placed and we will organise a refund or an exchange - when sending your item(s) back please use our returns form.
Unfortunately, we cannot exchange or refund personalised/printed products unless they are faulty.
If you have changed your mind about your purchase, we do accept returns within 28 days at the customer's cost - please email us at for more information or download our returns form here.
Currently, we ship to the United Kingdom and offer a standard delivery of 3 -5 working days which costs £3.99. For delivery to Northern Ireland or the Scottish Highlands & Islands delivery costs £6.99.
Please note: If you have ordered a coir mat with a printed logo or with printed wording, we aim to print the logo/text within 3 working days of the order being placed; therefore, please allow up to 10 working days for delivery.
If you have a query about delivery or require your order by a certain time please do not hesitate to contact us and we will do our best to meet your needs.