SHIPPING POLICY

Currently, we ship to mainland United Kingdom and offer free standard delivery. For delivery to Northern Ireland, the Scottish Highlands & Islands delivery costs £9.99.

 

STANDARD SIZED ORDERS WILL BE DISPATCHED WITHIN 7 WORKING DAYS. MADE-TO-MEASURE, PERSONALISED & CUT-TO-SIZE ORDERS WILL BE DISPATCHED WITHIN 10 WORKING DAYS. Delivery will take up to 5 working days depending on courier availability. If we are extremely busy and your order will take slightly longer to make and dispatch we will contact you immediately after the order has been made.

We can ship internationally. For a delivery quote please contact us with your address and the item(s) you are looking to order with any sizes and we can obtain this for you. All purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

 

If you have a query about delivery or require your order by a certain time please do not hesitate to contact us and we will do our best to meet your needs. 

RETURN & EXCHANGE POLICY

If you have changed your mind about your purchase, please let us know within 2 hours of placing the order, if not the order may have already been shipped or printed. If you're dissatisfied with a product due to damage or quality please let us know within 14 days of the order being placed and we will organise a refund or an exchange - when sending your item(s) back please use our returns form.

 

 

Unfortunately, we cannot exchange or refund personalised/printed products unless they are faulty. 

 

 

If you have changed your mind about your purchase, we do accept returns within 28 days at the customer's cost - please email us at sales@decorforyoufloor.com for more information or download our returns form here.